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Frequently Asked Questions

Yes, to proceed with placing an order you must register as a private customer with a tax code or as a company with a VAT number.

Yes, after placing an order you will receive a confirmation email on the email address you provided during registration.

Payment can only be made by bank transfer when you will be notified that your order is ready, before shipping.

We will notify you by email when your order is almost ready and you need to proceed with payment.

Payment must be made by bank transfer when the order is ready, before shipping.

You can see the cost of shipping in Italy after placing the products in the cart and selecting the province and postal code.

The shipping cost varies according to the weight and volume of the requested products.

For shipments abroad we will provide a quote by contacting us directly.

Shipments will be made by means of carriers defined by the F.lli Favaro company.

Most of our items are produced by us on a daily basis and it is possible that the items in the same order are not all available for shipment, which is why we do not require immediate payment of the order. Upon receipt of the order we will send you a confirmation email which will indicate the times required for production.

When the order is ready, the shipment of the goods will take place within 2 working days of receipt of payment.

Our couriers deliver within 2/4 working days of shipment. For heavy and/or bulky shipments we have slower couriers who deliver in about 4/7 working days.

Unless explicitly indicated, delivery is understood to be at street level.

Yes, we also ship abroad. For shipments abroad we will provide a quote by contacting us directly.

An order can be canceled promptly by telephone or email, provided the goods have not already been despatched.

We hope you like all the items received, but if you have a problem, contact us by phone, email or by filling in the return form, possibly within 14 days. From receipt of the order. We advise you to pay close attention when ordering to the products and measurements you have requested in order to avoid unpleasant inconveniences since returns are not possible for all items produced with measurements requested by the customer.

The products must be returned well packaged to prevent damage in transit.

We do not refund products that are damaged due to insufficient packaging.

The shipping costs for the return will be at your expense.

Wait for the return to be accepted before returning the product.